1. Introduction
Welcome aboard Ahoy. Ahoy is an Egyptian sauce brand, proudly made in Egypt, and we sell directly to you through our website. This Privacy Policy explains, in a clear and simple way, what information we collect from you, how we use it, and how we keep it safe when you browse our website or place an order. When you use our website, you may share some basic information with us — like your name, phone number, or delivery address — so we can deliver your order and support you properly. We may also collect some technical data (like your device or pages you visit) to improve your experience. By using our website, placing an order, or contacting us, you agree to this Privacy Policy. If anything is unclear, you can always reach out to us.
2. Information We Collect
2.1 Information You Provide
When you place an order or contact us, we may collect:
- Full name
- Phone number
- Delivery address
- Email address (if provided)
- Order details
2.2 Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Device and browser type
- Pages visited and time spent
- General location (city-level)
2.3 Communication & Social Media
If you contact us or interact with our ads:
- WhatsApp messages
- Instagram / Facebook interactions
- Customer support conversations
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you for order completion (order updates, delivery coordination)
- Provide customer support (especially عبر WhatsApp)
- Improve our website and products
- Run ads and marketing campaigns (if relevant)
We do not use your data in any complicated or hidden ways.
6. Data Security
We take your data seriously and apply reasonable security measures to protect it.
- Payments are handled by secure third-party providers
- We do not store your card details
- Access to your data is limited
7. Your Rights
You have the right to:
- Request access to your data
- Update or correct your data
- Ask us to delete your data
- OPT out of marketing messages
To do this, simply contact us.
8. Data Retention
We keep your information only as long as needed:
- To complete your orders
- To support you if needed
- To comply with basic legal requirements
9. Children’s Privacy
Our website is not intended for individuals under 18 years old. We do not knowingly collect data from children.
10. Third-Party Links
Our website may contain links to other platforms (like social media). We are not responsible for how those platforms handle your data.
11. Local Operations (Egypt)
- All orders are processed in Egypt
- Delivery is handled by local partners
- Payment may include Cash on Delivery (COD)
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here.
13. Contact Us
If you have any questions or requests:
- WhatsApp: +201515789299
- Email: support@ahoy-egypt.com